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Customer-supplied references · Unverified
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sales@arcadesystems.co.uk
Checking the Gmail connection.
Use one test sender and a unique subject. Only that test conversation is received here. Other mail continues through your current support system.
Prepare the switch while Zendesk is still connected. Then disconnect the mailbox in Zendesk and start receiving here. The start point is saved, so mail arriving during the handover can be picked up even if this page is reloaded. Older mail is left alone.
Accepted means the provider received the message. It does not confirm delivery.
Review held messages before their retention period ends. Only accepted screenshots are stored with conversations.
Reviewing email does not verify a customer account or grant product access.